OprivoTechInteractive automation case
Support Ticket Classification
Incoming support tickets are classified and routed to the appropriate team automatically.
Support ticket classification
Interactive scenarios
Choose an input and watch the workflow reach a controlled result.
Input
Customer reports a duplicate subscription charge with an invoice attached.
AI analysis
The workflow validates the input, checks context, and evaluates confidence.
Decision
Proceed automatically
Result
Billing category assigned and routed with invoice context.
Workflow
Live execution
Trigger
Ticket Received
The support ticket enters the workflow.
AI
Message Classified
AI classifies the message and determines next steps.
AI
Priority Scored
AI scores how urgent the ticket is.
Processing
Ticket Routed
The ticket is routed to the right queue or team.
AI
Team Notified
The customer or team is notified of the update.
01
Business problem
Support teams manually read and classify every ticket before it can be routed to the right team.
02
How the automation works
A ticket comes in, AI classifies the issue and scores its priority, then it is routed to the right queue and the customer gets an acknowledgement.
01
Ticket
02
AI Classification
03
Priority Score
04
Route
05
Notify
03
Expected business impact
Tickets are classified and routed automatically, without an agent triaging the queue by hand.
04
Who it is for
Customer support and IT service teams.
Build this workflow for your business
We can adapt this automation to your tools, rules, data, and approval process.